The Seven Challenges Workbook is a structured guide to better communication both at home at at work. The lessons, exercises and readings in the Workbook will help you: >>> listen more carefully and more responsively, >>> start conversations more successfully by explaining your conversational intent and inviting consent, >>> express yourself more clearly and completely, >>> translate complaints into requests for more effective conflict resolution, >>> ask questions more open-endedly and more creatively, >>> express more gratitude, delight and encouragement, >>> adopt the "learning perspective" by taking each conversation as a new opportunity to improve the way you do one or more of the six processes described above. The Workbook is widely used by individuals and in business, social work and psychotherapy. It is released under Creative Commons License SA2.5, which means that you are free to copy, print, distribute and/or sell all the copies you want. Spanish and Portuguese translations are available at www.newconversations.net.